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Communications dispatchers work for emergency services and may require specific training and certifications. Job-specific training is usually provided, and computer and communication skills are important. Job opportunities can be found through job listings or by contacting agencies directly. Government agencies may require a civil service exam and maintain eligibility lists for future openings.
Communications dispatchers often work for police and fire departments, as well as hospitals that handle emergency ambulance services. In some cases, dispatch services are routed through third-party vendors who specialize in call center management. For those looking to become a communications dispatcher, looking for opportunities with these organizations is the most efficient way to gain employment in the field.
Education and training requirements to become a communications dispatcher may vary by local area. Some positions that involve direct employment with the police or fire department may require a civil service exam or CPR training. These exams and certifications are usually held at select times of the year. Some emergency training may be available through community colleges or third-party education providers, but the civil service exam is typically conducted through a government agency.
Aside from specific instruction and certification, a high school education is usually sufficient for someone who wants to become a communications dispatcher. Any job-specific training is typically provided to employees while they are performing their dispatch duties. New employees can work with coaches or mentors and observe job-related best practices. As they gain experience, knowledge and comfort levels often increase.
Additional knowledge and skills required of an emergency dispatcher include proficiency in computer use and verbal and written communication. Computer, speaking, and writing courses can help candidates gain an advantage over other candidates. It can also help improve job performance once a dispatch position is secured.
Anyone wishing to become a communications dispatcher needs to actively look for opportunities. Communities and organizations that hire emergency dispatchers often advertise their vacancies in newspapers or on Internet forums. Depending on location, government agencies may list vacancies on separate job boards dedicated to government employment opportunities.
In addition to applying for open positions, another effective job search method is to call agencies and companies that routinely hire communications dispatchers. Some opportunities may never be publicly listed and may be filled from a list of interested candidates. While this may not be true for government agencies, private providers may accept inquiries and resumes and hold them for callbacks when positions become available.
To become a communications dispatcher with government agencies that require a civil service exam, a minimum passing grade is required. After applicants obtain a passing grade, their name enters a list of eligible applicants. When jobs are listed, government agencies can notify those on the list and then conduct a regular selection process that includes an interview. Interested persons may remain on these eligibility lists for years before a suitable opening becomes available.
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