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To become a spa receptionist, one needs at least a high school diploma and on-the-job training. Larger or elite spas may require additional professional training. Familiarity with spa operations and services is also necessary, and employers prefer candidates with formal education or certificates in office administration support or reception. On-the-job training is necessary, even with formal education and experience.
When a person wants to become a spa receptionist, they must complete at least high school and receive on-the-job training. In larger or more elite spas, more advanced training at a professional community or college may be required. Regardless of whether an individual has higher level classes, a person looking to break into the industry must become familiar with spa operations and services, either through other positions such as retail sales or using the services.
The basic education required to become a spa receptionist is a high school diploma or a graduate equivalence diploma (GED). Spas look for hostesses who have taken courses in word processing, spreadsheets, and communications. A candidate for a spa receptionist job must also be comfortable with technology, understanding how to email, fax, copy and access databases. They have these requirements because receptionists are responsible for interacting with guests and must keep accurate records of spa operations.
Employers often prefer candidates who have had additional training specific to the receptionist job. These spas want candidates who have completed a formal certificate or associated degree programs in office administration support or reception. These types of qualifications are often found in spas that cater to large numbers of clients and therefore need receptionists who can be efficient despite high volume of traffic. Spas that cater to elite or high-end clients sometimes want this degree of professionalism as well.
Generally, it is not enough for a person to have the right education to become a spa receptionist. She should also be familiar with the services the spa offers. This includes services such as massage, facials, aromatherapy and deep exfoliation. Each of these therapies has its own methodologies, tools, and safety considerations. Customers usually ask the receptionist for information about these procedures over the phone or in person; therefore, the receptionist must be able to answer any questions about services you receive, including pricing. A background in sales, customer service or healthcare can provide valuable information.
At most spas, a person who wants to become a spa receptionist goes through a period of on-the-job training. This is necessary despite any formal education and experience the candidate has, because each spa has its own operating procedures, policies, equipment and settings. Training is usually quite short, sometimes less than a week. If the spa has a large staff or offers a large number of services, training to become a receptionist can take a month or more, but this is not as common.
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