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Healthcare KPO involves outsourcing specialized healthcare services such as medical billing, examination review, and research and development. KPO employees receive extensive training and may work with physicians to ensure accuracy. Billing services manage healthcare provider accounts and strive for quick payment turnaround. KPO can also be involved in patient care and research and development.
Healthcare Knowledge Process Outsourcing, or healthcare KPO, is a type of specialized outsourcing in the field of healthcare. As with other types of KPO, employees at healthcare KPO companies receive a lot of education and training to successfully deliver knowledge to client companies. The most common types of healthcare KPO are in medical billing and underwriting, medical examination review, and research and development. Many healthcare KPO companies employ physicians or other healthcare professionals to ensure that the information provided to customers is accurate.
In most cases, a healthcare KPO company is backed by a team of highly trained and qualified professionals. There are often physicians associated with these companies who can provide advice or information to KPO employees who may not have extensive medical knowledge. Also, employees of healthcare KPOs often receive abundant training in the specific services offered, because this type of outsourcing requires employees to solve problems that may arise unexpectedly.
One of the main services provided by healthcare KPO companies is billing. The KPO company can manage all healthcare provider accounts from coding and submitting to insurance companies to collecting payment. Overdue bills can also go to a healthcare KPO billing service or a general KPO billing service. Companies that provide these types of services strive to provide a quick turnaround from the time the patient visits to the time the medical professional or organization receives payment, whether from the patient or the patient’s insurance company. This type of KPO company requires a lot of knowledge about the medical practices and business practices of the client company’s country.
Companies that provide health care services may also be indirectly involved in patient care. Results of certain tests or imaging services, such as X-rays and MRIs, may be sent to third-party organizations for evaluation. Technicians at these remote locations read the tests and then provide a recommendation to the treating physician in the patient’s home country. These types of healthcare KPO services are usually provided by doctors or technicians who have received extensive training in the field.
Another common use for healthcare KPO is in research and development. Laboratories of third-party companies can be used to administer tests on various drugs or health equipment. The results of these tests are sent back to the customer, who can proceed with further research and development based on the results received from the KPO company.
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