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A change agent is a management expert who recommends adjustments to improve productivity, employee relations, and profit margins. They assess a company’s chain of command, operating systems, and organizational structures, and establish a schedule to train and mentor specific project managers and leaders. They present a written report of their findings and recommendations to management and other key personnel. Strong communication skills and a degree in business management or administration are desirable.
A change agent is a management expert who typically recommends adjustments to improve productivity, employee relations, and profit margins. It typically focuses on changing or replacing policies and procedures that may be impeding growth. Your expertise may be needed by small businesses, mid-sized businesses, or large corporations. He typically works for for-profit and non-profit organizations in the public and private sectors.
The approach taken by a change agent to help companies improve their operations is often considered their main asset and what sets them apart from a traditional business management consultant. He tends to present solutions in a way that inspires and motivates management and staff to change for the good of all. A change agent is often focused on engaging employees rather than offering harsh critiques along with binding lists of inflexible solutions.
Analyzing a company’s chain of command is often the first task a change agent undertakes upon being hired. Identifying players in the management hierarchy helps him determine which ones he is likely to need to train to improve performance, as well as those who are setting a good example for others. This assessment often includes everyone from the director of operations to front-line leaders and supervisors across multiple departments.
The agent often looks at the company’s operating systems and organizational structures. This usually involves reviewing accounting and accounting practices, equipment and property lease agreements, and, if applicable, manufacturing or production processes. Efficiency and profitability in these areas are often the focus of agent queries.
After the company’s employees and systems are assessed, a change agent typically establishes a schedule to train and mentor specific project managers and leaders. His goal is typically to lead by example, and he often illustrates his suggestions for improvement through sharing anecdotes and illustrative role-plays. If these non-confrontational approaches are unsuccessful, he often implements more direct methods of presenting solutions.
At the conclusion of their assessment, a change agent will typically present a written report of their findings and recommendations to management and other key personnel. He typically checks in with the company at predetermined intervals to determine whether his efforts have been successful. The company is generally encouraged to contact the agent in the meantime with any questions or concerns.
Typically, a person in this position is required to have exemplary communication skills. Your ability to successfully connect with people of all levels is often imperative to your success. Well-developed listening skills are important for recognizing subtexts in conversations with employees and management.
A degree in business management, business administration or related fields is desirable. Some companies require a bachelor’s degree, while other positions require a master’s degree. Experience in a management or business analysis position is strongly preferred.
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