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Printer technicians service and repair computer printers, including routine maintenance and troubleshooting network issues. They may need to take printers apart for repairs or recommend sending them in for service. Jobs are available through service companies, manufacturers, and individual companies.
A printer technician services computer printers in office environments and maintenance facilities. Technicians can perform routine repairs and part replacements, including loading new ink cartridges if needed. They also deal with troubleshooting network and related issues. Many manufacturers produce all-in-one printers, requiring technicians to be comfortable with not only printing, but also copying, faxing, imaging, and related activities. Jobs in this field are available through service companies, printer manufacturers, and individual companies that want on-site staff.
On field assignments, printer technicians respond to calls about printers not working. A dispatcher creates a trouble ticket with information about the job, including any error codes reported by the customer. The technician can use this information to determine what types of tools and supplies may be needed. Upon arrival, the printer can be inspected to learn more about the nature of the problem. Printer technicians can generate detailed documentation on the situation and repair options to help the customer decide on the best choice.
If there is a mechanical problem, the printer technician may need to take the printer apart to replace or repair components. Sometimes the task requires clearing a jam or replacing an ink cartridge, which can be relatively straightforward. Other cases require more delicate work, and in some cases the technician may recommend that the customer send the printer in for service and use a replacement unit while repairs are completed. This may be necessary if a printer requires a rare part or needs to be repaired in a special clean environment.
In cases where the problem is with the network configuration, the printer technician can work to resolve the issue. This could involve coordinating with the information technology team, dealing with a virus, or troubleshooting an underlying network problem. Incompatibility can sometimes occur as a result of network or system changes, such as attempts to increase security that accidentally lock users out of the printer’s network. A printer technician can also provide advice and information to prevent similar incidents in the future.
Printers can be sent to a warehouse or workshop for service if a problem is complex. Printer technicians can also perform repairs and warranty service on refurbished units. In this case, the product will be packaged and resold at a discount. This work requires less direct customer interaction because technicians work in a private environment, but may involve coordinating and supervising other teams. A printer technician may also need to organize schedules and perform other administrative tasks.
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