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A domestic violence crisis hotline provides assistance to victims and those who suspect someone they know is a victim. Counselors offer empathy, advice, and counseling, and can help victims escape abusive situations, obtain legal assistance, and access continuing education and life skills courses.
A domestic violence crisis hotline is a local telephone number for a region or a toll-free number to cover a large region. Staff are constantly available so that victims of domestic violence can call the domestic violence crisis hotline at any time, not just in an emergency situation, and receive assistance. In addition to victims, a domestic violence crisis hotline can also assist people who suspect that someone they know is a victim, and the hotline often maintains physical offices that offer counseling and other services.
The main form of assistance offered by a domestic violence crisis hotline is someone who listens to the victim with empathy and compassion and who offers advice and counseling when requested. For panicked victims, the knowledge that they may only call to speak to someone is very important. Staff train as crisis counselors with a certifying organization and also usually have a large information binder on hand so callers can be assisted. These counselors can also refer you for in-person counseling if the caller requests it.
If a caller wants help out of his situation, the hotline operator can also help with this. Assistance usually begins with taking the caller to a temporary safe location, which may involve coaching or requesting law enforcement to go to the victim and offer assistance. The Domestic Violence Crisis Hotline Counselor can help arrange temporary housing, child care, and monetary assistance that will allow the victim to escape the abusive situation.
Even for victims interested in prosecuting, a domestic violence crisis hotline can provide legal assistance, including obtaining a temporary restraining order and handling child custody issues. In some cases, a domestic violence crisis hotline has a staff of lawyers or people with legal training to offer legal advice. Staff will also accompany the victim to court to offer assistance as needed and help the victim achieve success in court.
Additionally, many communities offer continuing education and life skills courses in conjunction with a domestic violence crisis hotline. These services are offered at a shelter or domestic violence awareness center and might include coaching to complete schooling, job application assistance, and college programs or classes designed to help victims manage their daily lives. All of these services aim to empower victims of domestic violence, empowering them to make their own choices about their lives.
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