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A front office is the area of a business where customers and staff interact, typically located at the entrance. It can serve many purposes, including customer service, communication hub, and home for office machines. The head of this area is responsible for managing assistants and serving as a department head.
A front office is a designation that describes an area of a business where customers and company staff interact. Front offices are typically so called because they are located at the front or entrance of a business, giving customers easy access to employees. This vital section of the business can serve many purposes, depending on the company, and is often the best place to get any customer-related information.
Front offices may have a reception staffed with a secretary or an administrative clerk. This main desk can assist incoming clients or customers and can route inquiries to the correct staff. Alternatively, all department personnel may be trained in customer service; Since workers in this area of the business can have many tasks, training them all in customer service means that someone will almost always be available to help a customer.
In addition to being a point of contact for customers, this area can also act as the main communication hub for the entire company. Clerks often perform secretarial duties and may be tasked with taking messages, handling orders, and relaying information to different departments. Many front offices work with sales and marketing departments to create and distribute customer information.
Depending on the size and function of the business, the front office can act as a jack of all trades. Workers in this area can handle the sorting and distribution of daily mail, provide copy and fax services to other departments, work directly with customers, and perform data entry tasks. A typical worker in this position will have a blend of customer service skills and office skills. Organizational skills, computer literacy and typing skills are often essential to survive the busy atmosphere of this area.
The front office can also serve as a home for office machines. Common devices found in this area include copiers, fax machines, multiline telephones, postage and mail scales, and office computers. Many experts suggest that it is advisable to seek assistance from workers before attempting to operate one of these machines; a broken or jammed machine can cause hours of headaches and slow down the production of an entire company.
The head of this energy area may have a variety of different titles, such as chief secretary, office manager, office supervisor, or administrator. This person is typically responsible for training and managing assistants and serving as a department head. Front office managers typically have excellent managerial skills and a clear understanding of the company and its functions.
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