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Merchandise order fillers receive and process customer orders, locate requested items, and arrange for shipping or pick-up. Physical strength and some managerial skills are required, but no specific qualifications are necessary. On-the-job training is provided. Order fillers may contact customers to verify information or offer alternative merchandise. Good customer service skills are required for those who deal directly with the public.
A merchandise order filler reviews customer orders and either ships the products to the customer or arranges for the collection of purchased products at the pick-up location. Typically, order fillers are employed by retailers, wholesalers, or product manufacturers. A merchandise order filler may need to pick up heavy objects, so these jobs require a certain degree of physical strength and some managerial skills.
Generally, employers do not require order fillers to have college degrees or vocation-specific qualifications. Many companies, however, only fill merchandise order jobs with applicants who have completed high school. Companies typically organize on-the-job training for new employees and the length of the training process depends in part on the range of different types of goods the order filler must deal with.
Many companies allow business customers and clients to order products online, over the phone, or via mail. Orders are taken directly by the employees who ship the products or by the administrative team who pass the order details to the back office order fulfillment team. Upon receiving a request from the customer, the goods order filler must locate the requested items. In many cases, merchandise supplies are held in warehouses and the order filler must locate the requested item by cross-referencing the order code with the codes printed on the packaged goods. Once the items are located, the order filler can ship the goods to the customer using the postal service or arrange for express delivery.
Some manufacturers only produce goods when orders are received by customers. In these cases, the order filler must pass the order details to the manufacturing department and then arrange for the completed merchandise to be shipped to the customer. Merchandise order fillers are also responsible for ordering supplies at companies that keep inventories on hand. Typically, the order filler notifies the manufacturing department or product supplier whenever inventory drops below a certain level.
In most cases, a merchandise order filler does not have direct contact with the company’s customers. Sometimes order fillers contact customers to verify customer information such as shipping address. When supplies of merchandise are depleted, an order filler can contact customers directly to offer alternative types of merchandise or provide the customer with an estimate of how long it will take the company to acquire additional supplies of the ordered merchandise. Some wholesalers and retailers select warehouse locations where customers can pick up goods directly from order shipments. Companies typically require order fillers who deal directly with the public to have good customer service skills.
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