Shipping companies charge surcharges for services beyond basic pickup and delivery, such as special handling, fuel, waiting time, and indoor delivery. These charges can vary between companies and may be based on weight or size. Customers should be aware of these charges and shop around for the best deal. Additional charges may also be incurred during shipping due to unforeseen circumstances. Companies should factor in these charges when estimating shipping costs to avoid losing money or having to make changes to orders.
Surcharges are additional fees charged by a shipping company for services outside of routine package pickup and delivery and shipping. Such charges are typically assessed in the form of a flat rate, and most carriers post schedules of additional charges so customers are aware of the types of charges they may be subject to in association with a shipment. These charges can vary between shipping companies, and customers with large or frequent orders may want to shop around to determine the best deal.
Shippers may assess additional charges for special handling such as cash on delivery, third party pickup, insurance, etc. Fuel, waiting time and indoor delivery may also be subject to additional charges. These charges may be based on a fee per shipment or may be assessed by weight and size, depending on the type of service being provided. Shipments may also incur charges if they depart from a routine delivery route, such as rural route surcharges used by some shipping companies in the United States. Drivers and other handlers keep careful records of anything that may be subject to additional charges for the benefit of their employers.
At the time an order is submitted for shipment, a representative of the shipping company must determine if any special charges apply. For very basic pickup and delivery, no additional fees may apply; The customer will be charged an appropriate rate for the speed and type of shipment. As soon as customers start requesting additional services, the sender can start adding additional charges.
It is also possible to incur additional charges due to something that happens in the course of shipping. For example, shipping companies may charge extra if they need to redeliver because someone is not present to sign for the shipment or as a result of another problem such as a locked door. Similarly, shippers may charge if the recipient requests a special service, such as indoor delivery of pallets scheduled for regular delivery.
The cost of a shipment can increase significantly once additional charges are added. Companies that ship to customers may need to consider this and structure such charges into shipping estimates based on available shipping information. If they don’t, they could lose the cost of shipping or be forced to contact the customer to make changes to the order.
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