Back office executives handle tasks such as phone calls, data entry, inventory management, and HR functions. They use technology to keep the company organized and maintain office equipment and supplies. They may also participate in the hiring and management of employees.
Back office careers tend to focus on taking care of the duties that keep the company running. For this reason, the typical office executive often handles phone calls, data entry, and faxing. Helping the office manager take care of inventory is another common task and may involve ordering supplies and keeping track of office equipment usage. Additionally, back office administration may participate in human resources (HR), which may include helping to interview, manage, and possibly discipline employees.
Many of the typical back-office executive functions involve using technology to keep the company organized behind the scenes. For example, someone in this field can answer and transfer phone calls, enter data into the computer, and manage emails. Such an executive often needs to know how to use various types of office technology, such as a copier, fax machine, and printer, and they are expected to keep these systems in good working order for other employees. When repairs are needed on these machines, it is usually expected that an experienced executive will troubleshoot or have a technician fix the problem.
In addition to keeping equipment in good working order, the typical back office executive also typically expects to keep office supplies in stock. For example, many offices quickly run through paper, pens, and printer ink, which is why at least one person needs to count how much of each item the company has, compare it to what it needs, and order more based on that number. . Many companies employ an office manager for these functions, but the executive is often expected to assist or even completely take over this task when the manager is unavailable.
Additionally, many companies designate at least one back office executive for HR tasks, sometimes making that person the company’s human resources “department” by default. For this reason, people working in administrative roles may be assigned to go through resumes and select the most appropriate candidates for available positions. Executives can then call and schedule interviews with the HR manager, although they will also be expected to interview candidates themselves. Once employees are hired, the typical back office executive can train, discipline and, if necessary, fire employees, especially in companies that do not have an HR department.
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