A back office manager oversees departments such as HR, accounting, and IT, which support operations but do not relate directly to customer service. Their duties vary depending on the industry they work in, and they often have excellent communication skills and act as supervisors.
A back office manager is a professional responsible for overseeing the work performed by individuals in departments such as human resources (HR), accounting, and information technology (IT). The term “back office” describes all functions that support an operation, but which do not relate directly to customer service, even if they have a large impact on customer relations. These managers are employed in different industries, such as the medical, manufacturing, and finance industries, so their duties vary depending on the field they work in.
In most cases, a back office manager should have a background in a field such as mathematics, accounting or engineering. In some industries, however, he will train in more specialized fields. Someone in the finance industry, for example, likely has educational and work experience supervising financial services. Similarly, a medical back office professional might have experience in a field such as hospital administration.
When professionals refer to the back office, they could be referring to one of a number of different functions. An HR manager, for example, might be responsible for seeing that employee records are filed correctly and accurately. Those who oversee IT operations, on the other hand, can design networks and make updates that allow software to run more smoothly. An accountant manager often performs duties such as overseeing audit processes to ensure they follow company guidelines and are compliant with regulations.
While front office professionals are responsible for dealing directly with customers, back office professionals do much of the work that impacts customer service. A back office manager in the medical field could record and retrieve patient data. In manufacturing, the manager may be responsible for placing orders and budgeting for projects that involve the production of items sold to customers.
Back office managers often have excellent communication skills. They may consult with front office executives and executives to discuss strategies, goals and expectations. It is also common to act as a supervisor for certain departments. An IT manager, for example, in addition to overseeing IT and telecommunications processes, could train and delegate tasks to IT employees. In some cases, he or she will communicate with customers who are unhappy or have problems that the front office representatives cannot resolve.
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