Choosing call center cubicles involves balancing cost with robustness and attractiveness, considering differences in design, ensuring sound-reducing walls, and having enough desk space and necessary equipment. High walls can reduce noise interference, but special calling equipment may be necessary. Easily replaceable cubicles and cubicle color are also important factors.
Choosing the best call center cubicles is relatively simple and involves balancing the cost of cubicles with how robust and attractive they are. Cubicles, in general, are not made in a wide variety of designs, but certain differences between cubicles, such as the height of the walls or the availability of spare parts, must be considered. Call centers often have a high turnover rate and can even be staffed 24 hours a day, so the potential for employees to customize cubicles or store items safely on the desk is less important. Sound-reducing walls are the most important aspect of cubicles for this purpose, as they facilitate effective employee work without distraction.
In most cases, call center cubicles are like common cubicles for other types of offices. They require desks, file cabinets and walls. Telephones and computers, of course, are also important, but they are not usually provided with cubicles. It is important to ensure that the enclosure has enough desk space for all necessary tasks and that any necessary equipment will fit in the unit.
Some call center cubicles are more suitable for different companies due to the structure of the work environment. A day and night call center, for example, typically does not assign an individual cubicle to each employee, because that is a waste of space. Call centers with only one set of employees working a single shift, on the other hand, may be better served by larger cubicles in order to improve worker morale.
A special feature to consider when choosing call center cubicles is the way in which sound travels in a group of cubicles. Many call centers are very large, and too many people talking on the phone can make it difficult for even employees focused on listening to callers. High walls can help reduce noise interference in the cubicle, but this can give the employee a lot of privacy and allow him the freedom to take breaks without the supervisor’s notice. Many companies choose to solve this problem with special calling equipment, rather than taking the risk of choosing cubicles with higher walls.
It’s best to choose call center cubicles that are easily replaced, because damage to a single unit shouldn’t require major changes. Cubicle color, while not a major concern, can also be part of the final choice. Many cubicles designed for call centers include a special section of wall that drops into the workspace to form a small ceiling, which can help block out light and allow employees to read computer screens more easily. When looking at potential cubicle manufacturers, it’s important to look at not only what each cubicle looks like, but also how the cubicles fit together and sit on the floor.
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