When choosing a refrigerated trucking company, consider their specialization, services, flexibility, cost, and customer service record. Hidden costs and fees should be negotiated in advance, and delays caused by waiting for cargo to be unloaded can be problematic. Customer satisfaction is crucial, especially in emergency situations.
There are a number of factors you should consider when looking for the best refrigerated trucking companies. While at first glance, each of them may look nearly identical, there are actually many types of refrigerated trucking companies that specialize in a number of different industries. Each of them will ensure that the products being transported remain at a constant temperature, but from there the services they offer can vary greatly from one company to another. When looking for the best refrigerated trucking company, it is essential to negotiate terms such as what services will be available, flexibility within the delivery schedule, and the overall cost of doing business. Another crucial aspect to consider is the refrigerated trucking companies overall track record with customer service and correcting issues when they occur.
Of course, price is always a major concern in any business, and many refrigerated trucking companies will go to great lengths to introduce hidden costs and fees that haven’t been discussed upfront. For example, many transportation lines require the driver of the truck to unload the delivered cargo himself, and a hefty charge is added whether or not this actually happens. If the cargo is delivered to a fully equipped warehouse, there is no point in paying this additional cost. Other miscellaneous expenses that seem to crop up within refrigerated trucking companies are overnight waiting fees, drop-off and drop-off costs, and multiple shutdown fees. Each of these should be negotiated in advance so that there is no confusion after the products have actually been delivered.
Other refrigerated trucking companies don’t like to handle cargo at all and their drivers are asked to simply drive to the destination and wait for the shipment to be unloaded. If multiple stops are made and the driver waits several hours at each of them, it can easily delay a routine schedule by several days. This might not be a huge concern for a one-time delivery, but suppliers who hire refrigerated trucking companies to consistently deliver products could experience serious problems maintaining inventory.
Perhaps the most important factor in choosing the best refrigerated trucking companies is to look at overall customer satisfaction, because problems happen to small businesses every day. If a business runs out of product due to a sudden surge in sales, for example, and the next delivery doesn’t arrive for several days, not all refrigerated trucking companies will make sure the problem is resolved. For this reason alone, it’s critical you choose refrigerated trucking companies that have strong customer service records and the ability to handle emergency shipments when the need arises.
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