Telecommunications offers a variety of jobs, from designing new systems to customer service, installation, and repair. Education and training are required, and constant improvements in technology mean frequent refresher courses. Jobs include mechanical engineering, software development, customer service, sales, marketing, and corporate management. Technicians and installation specialists require professional training and must be able to troubleshoot and provide quality customer service.
The telecommunications industry provides people with telephone, Internet, cable and satellite television services. From designing new systems and technologies, to doing customer service work, to installing and repairing lines, there are many different telecommunications jobs available. A person considering a career in telecommunications must determine the type of work he or she is best suited for and obtain the appropriate education and training. With constant improvements in technology, an individual in any telecommunications career can expect to receive frequent refresher courses and education. Reliable and efficient telecommunications depend on the knowledge and skills of employees in all aspects of design, sales, service and installation.
Anyone with a passion for computers and research can pursue a career in telecommunications in mechanical engineering, software engineering or systems analysis. Mechanical engineering jobs, which usually require at least a bachelor’s degree, involve the research and development of new technologies such as fiber optic lines and power generators. Software developers and computer system analysts often need extensive programming experience and university degrees to create new, faster, and easier-to-use applications for online communications. Design professionals typically work standard 40-hour work weeks in comfortable office environments.
A telecommunications career in customer service, sales and marketing is usually found at corporate headquarters or at a branch office in an urban area. Education requirements vary for these jobs, although most employers prefer to hire people with previous retail, customer service or marketing experience. Customer service representatives receive calls and emails from customers who have billing questions, technical issues, or service changes. Marketers and sales agents can reach out to potential customers, create print and online ads, and develop campaign strategies to attract new business. Many companies work with 24/7 call center staff to provide immediate customer service at any time.
A person who wants to pursue a corporate career in telecommunications is often asked to obtain a bachelor’s degree or higher in business administration, accounting or human resources. Executives and managers conduct market analyzes to identify ways to improve sales and service and meet with others to implement policy changes. The individuals who are best suited for these jobs are those who have strong personal communication and decision-making skills.
Many telecommunications jobs involve installing, maintaining, and repairing power lines and communications equipment. Most technicians and installation specialists learn the job through professional programs or formal on-the-job training where they gain a detailed understanding of safety, tools and techniques. They must be able to take careful measurements, troubleshoot electrical systems, and provide quality customer service. Technicians typically work regular days, although emergency situations may require them to visit sites at night or on weekends.
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