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Choosing a telecom company can be difficult, but it’s important to figure out which services you need first. Bundling services can save money, but customer service and repair procedures should also be considered. It’s important to ask about pricing and available deals.
Deciding which telecom company to do business with can be a tough decision to make. For the most part, every telecommunications company provides the same things: Internet, phone, and cable service. The first step in choosing which operator to go with is figuring out which of the services you need.
For those who need Internet, telephone, and cable, there are two choices: get all your services from the same telecom company, or choose different companies for each service. Usually, companies offer “bundle” deals for people who need all three. In fact, even if a customer doesn’t need home phone service, it’s usually worth getting it to qualify for the deal.
However, many people believe that even the best bundle deal in the world can’t make up for poor customer service. Before signing on for any type of long-term telecom service contract, you should take some time to find out how the company’s customer service is rated. Consumer watchdog organizations are a good place to start, followed by message boards. These bulletin boards are usually filled with personal accounts of customers’ good and bad experiences with just about every telecommunications company out there, and can provide valuable information that can save potential customers a lot of future time and frustration.
The next step in choosing the best telecom company is to talk to real carrier representatives. Find out if companies own their own fiber optic network or lease their network from another company. Typically, companies that own and control their own fiber optic networks have faster time to repair, meaning outages are usually shorter.
It is also important to familiarize yourself with each carrier’s repair escalation procedures. Find out if the telecom company has a live person to answer customer calls or if they have an automatic registration. Anyone who has ever gone through the “press 1 for English” process knows how frustrating it can be and you should seriously consider whether you want to run an automated registration whenever there is a problem with your service.
The last thing that should be discussed is the price. Many telecommunications companies offer deals to those who bundle services or sign long-term service contracts. Often, these offers aren’t automatically offered by carrier representatives, so when looking for a new telecom company, you should always ask what kind of offers are available.
