A BPO conference brings together buyers and sellers of outsourcing services in a convention center or large meeting space. The event includes expert presentations, case studies, and networking receptions, with BPO providers pitching their services in a commercial market.
A Business Process Outsourcing (BPO) conference presents information of interest to companies looking to outsource parts of their operations and brings together buyers and sellers of services in an open marketplace. There are numerous types of conferences that take place around the world. Some are organized by business groups promoting outsourcing, others by government agencies seeking to extol the virtues of their country’s business and labor market and explain the procedure for setting up shop by foreign companies.
Operationally, a BPO conference works like any other trade conference. The event takes place in a convention center or other large meeting and exhibition space. The organizers of the conference organize the convergence of various types of resources related to the outsourcing industry in one place. The conference is marketed to companies interested in exploring outsourcing options, typically over the course of a year. Interested parties register in advance for the event and spend an average of two or three days engaged in a variety of organized activities upon their arrival.
The outsourcing industry under the new world economic paradigm that has opened up labor markets in developing countries through technological advances and internet access is still somewhat nascent. It is only in the first decade of the 21st century that some of the most innovative BPO projects have been developed and offshore outsourcing has matured to a point where the real impacts can be determined. As a result, a BPO conference is often focused on expert presentations and implementation examples that serve to educate attendees about what does and doesn’t work in outsourcing.
A typical BPO conference requires an industry expert to provide an opening address to open the event. This is followed by an agenda of presentations and seminars that focus on strategic and operational issues in outsourcing, often through the use of case studies and testimonials. Participants are often encouraged to share their experiences and ask questions. Following the formal information sessions, there are networking receptions that encourage attendees to engage with peers and make valuable connections.
The most important part of the BPO conference, perhaps, is the commercial market. BPO providers are welcome to pitch their services and interact with attendees as part of the program. For example, one popular conference organizes BPO vendors into country pavilions, so if a company wants to outsource to India, for example, all the options are grouped together. This makes it easier for a business to gather information from a variety of service providers, compare offers, and ask all questions at the same time.
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