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A cocktail server serves drinks in a restaurant or lounge, requiring extensive knowledge of drinks and customer service skills. They must verify ID, handle money, and resolve issues.
A cocktail server is an individual who serves drinks in a restaurant or lounge setting, moving back and forth between the patrons in the establishment and the bartender. It is often more challenging than a standard server job because customers ordering drinks can move around so the cocktail server will need to remember what they looked like and what they ordered. It is also necessary for cocktail servers to have extensive knowledge of the drinks the establishment serves, the varieties of alcohol and how they can be modified at the customer’s request. It’s important for a server to be friendly and welcoming, but also follow relevant laws and not serve drinks to anyone without checking ID.
One of the most important tasks of a cocktail server is to ensure that the restaurant’s guests are enjoying themselves. To that end, some of the most important skills include friendly, polite, and professional demeanor and a willingness to provide great customer service no matter what else is going on. It will likely be a busy and reasonably stressful environment, so it’s important to stay calm and meticulously keep track of multiple customers and drink orders while moving quickly.
Even though a cocktail server may not be the person making the drinks directly, he or she still needs to know how all the drinks on the menu are made and what the ingredients are. Customers are likely to ask questions about certain drinks or even ask for recommendations, and a cocktail server who can provide good information will get better tips. He or she should also be aware of what types and brands of alcohol are in stock. Before serving drinks, however, a server will have to verify ID and ensure the customer is of legal age, which varies in different countries.
There are some practical skills needed to be a cocktail server as well. The ability to write a check, accurately count money, and clear and set tables are all job requirements. If guests are angry or dissatisfied, the server may have to take action to resolve the issue or involve management. Also, the waiter and/or bartender may need to interrupt someone if they have had too much to drink, for their own safety and the safety of others, so it’s important not to be shy or easily intimidated.
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