Communication and conflict resolution are closely linked, with communication often being a key element in resolving conflicts. Active listening and the use of I statements are common communication techniques used in conflict resolution to facilitate understanding and finding a solution that benefits all involved. These techniques can be used by anyone to improve communication and resolve conflicts.
Communication and conflict resolution are closely connected as communication is often a key element in conflict negotiations. Conflict resolution typically involves using various methods to determine the cause of a conflict and then finding a way to address it that provides the greatest possible satisfaction for those involved. This is often done through the use of communication techniques and principles, such as active listening and the use of i-statements. Communication and conflict resolution are, therefore, connected as one is typically used as a common aspect of the other.
On one level, communication and conflict resolution are separate concepts, but they have some concepts and principles in common. Communication typically refers to the ways in which two or more people convey information to each other, both verbally and non-verbally. Conflict resolution is a process by which a conflict that has arisen between two or more people is discussed, fully understood, and a solution to that conflict that is beneficial to all involved is determined. To facilitate this conflict resolution process, communication techniques should be understood. Different aspects of communication and conflict resolution are often used together.
One of the main ways communication and conflict resolution are used together is by understanding the nature of a conflict and allowing those involved to express what is happening. Active listening is often involved in this process; it is a communication technique in which one person listens to another and reflects back what is being said to indicate that she is truly listening and understanding the ideas being communicated. This often involves asking questions, summarizing what is being said, and demonstrating interest in what the other person is saying.
Using I statements is also a way in which communication and conflict resolution are closely connected. I statements are sentences that begin with the word “I” and allow a person to express their feelings in a way that appropriates those feelings. Conflict can often arise when two people blame each other for a particular situation or for the way that situation made them feel. “You always criticize me and make me feel worthless” is a “self affirmation” that assigns the blame to someone else. When rephrased as a Type I statement – “I feel unappreciated when I hear criticism continuously” – the blame has been removed and the root cause of the feelings can be addressed in a more dispassionate way.
These types of methods are often used in both communication and conflict resolution. This is why someone who is trained in dealing with mediation and conflict resolution often has a background in communication. People who want to reduce or better resolve conflicts in their lives can also use these techniques to facilitate communication between themselves and others.
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