Preparing for a cabin crew interview involves being ready to answer general questions, as well as those related to customer service and specific scenarios. Common questions include strengths, weaknesses, and why you want to work for the company. Specific questions may address stress, problem-solving, and fitting in with the crew and company policies. Scenarios may be presented to test reactions to difficult situations.
An interview for a position with an airline’s cabin crew can be approached in many ways, as it is similar to any other job interview. Regardless of the type of job or position, it is extremely wise to be prepared to answer some of the most common general interview questions. Afterwards, an interviewee must be prepared to answer questions related to customer service, as customer service is an essential part of being a cabin crew. Respondents should also expect more specific cabin crew interview questions relating to the stress of flying and reacting to specific scenarios related to in-flight service.
Arguably the most common cabin crew interview questions will be questions that could be asked in almost any other interview for any other job. Expect the interviewer to ask questions like “What is your greatest strength?”, “What is your greatest weakness?” And, of course, “Why are you interested in working for this company?” These questions are essentially universal and provide the interviewer with background information before the discussion moves forward. Don’t make the mistake of thinking these questions are so commonplace or obvious that preparation isn’t warranted: screwing up one of the simplest questions can make an impression before specific cabin crew interview questions are asked.
Working as a cabin crew member for an airline is often considered customer service; therefore, it is advisable to be prepared for some questions of this nature. An interviewer might ask “What are some characteristics of great customer service?” “How would you handle a difficult customer?” or “What steps would you take to resolve a customer dispute?” The interviewer may also ask the respondent to describe a past experience dealing with hard-to-please customers or a scenario where the respondent demonstrated excellent customer service. These questions are common during interviews for many types of jobs, but they are also common cabin crew interview questions.
As the interview progresses, the questions often become more specific. Some specific aircraft cabin crew interview questions may address how the interviewee would deal with flight-related stress, how quickly he or she is able to identify a potential problem or threat associated with air travel, or to what degree he or she would fit in other crew members and with corporate image and policy. During this type of questioning, it is common for interviewers to present a scenario and ask the applicant to describe how he would react. For example, the respondent could be asked what he would do if a passenger refused to follow aircraft procedures, such as not smoking or properly stowing luggage. Another possibility is to ask how a candidate would handle an emergency situation such as fire or evacuation.
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