Preparing for a customer service job interview involves anticipating questions about handling customer concerns, qualifications, goals, and previous experience. Other questions may involve hypothetical scenarios, handling unknown questions, and working in a team.
When facing a job interview for a position in customer service, questions will likely arise relating to public service and how the prospective employee will handle certain situations. Some of the common customer service interview questions often reveal how the individual will respond to customer questions, concerns and complaints. The interviewer is also likely to ask why the individual is interested in this type of work. Other common customer service interview questions might focus on why the person left their previous job and what relevant experience they have in the customer service field.
When a potential employee schedules a job interview, it helps to prepare for the customer service interview questions ahead of time. Most of the time, the interviewer asks the potential employee about his goals. The interviewer is trying to gauge how ambitious and hardworking the candidate is and how his goals fit with the company. The candidate may also be asked about their qualifications and education.
One of the relevant customer service interview questions might be “What does good customer service mean to you?” Most of the time, the person conducting the interview is looking for a well-defined answer that demonstrates how the job seeker views this type of work. Other customer service interview questions might be, “How did you hear about our company and how are you informed about what we do?” This question likely requires some research and prior knowledge of the company to provide a positive and complete answer.
Probably one of the most common customer service interview questions is, “Can you give me an example of how you’ve provided great customer service in the past?” If so, it helps to have a well-thought-out answer in mind. Typically, an interviewer also asks how the candidate would react under pressure and deadlines.
There are a number of other customer service interview questions a candidate may face, depending on the position and the general style of the interview itself. For example, the interviewer might ask the potential employee a hypothetical question. An interviewer might ask a candidate what he might do if a customer complains about a sales rep’s attitude or a price discrepancy. This conjecture can give the interviewer an idea of how the individual reacts in spontaneous situations.
Finally, an interviewer might quiz a job candidate on how he would handle customer service questions he didn’t know the answer to. The interviewer might ask “If a customer asked a question you weren’t sure about, what would your answer be?” This can reveal whether the employee would fabricate a bogus response, seek a response from a co-worker who has the correct information, or dismiss the customer’s concerns altogether.
Other miscellaneous questions might involve how the person feels about working in a team as opposed to working alone. He may also be asked how a job seeker can resolve other issues, such as co-workers who are disobeying company regulations. Questions about salary expectations may also be asked. Finally, the interviewer can invite the potential employee to ask a few questions.
Protect your devices with Threat Protection by NordVPN
