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Desktop support technician job interviews involve general, technical, and behavioral questions. Candidates should research the company and be honest about their skills and experience, as well as demonstrate their ability to handle stressful situations.
Getting a job as a desktop support technician typically requires an interview with a hiring manager or a panel of recruiters with tough desktop support interview questions. There are some pretty predictable interview questions that will be asked, many of which would come up in interviews for any type of job, such as general or behavioral questions. For jobs in the desktop support field, a job seeker may also expect to answer technical and skill-based questions.
A job seeker should expect general desktop support interview questions such as “What is your interest in working as a desktop support professional for our company?” or “How did you become interested in working for this company?” This is to gauge the candidate’s general interest to determine whether they are interested in working for the company long-term or just wanting a job in general. To prepare for questions like these, it’s wise for a candidate to do some research about the company before the interview and provide some specific examples of how their characteristics match the ideals of the company’s mission statement.
There will also usually be desk support interview questions that specifically address the technical knowledge and skills needed for that role. Desktop support workers will need special technology skills to work in a call center environment and use both software and hardware applications. Desktop support professionals can expect to hear questions like “Tell me about your experience with desktop support software and phone systems?” or “What gear are you most comfortable with?” The best course of action is for the candidate to answer honestly and include the types of programs and systems they are familiar with.
Finally, many human resources professionals will ask desktop tech support interview questions that are behavioral in nature. That’s because much of the work done by desktop specialists is done over the phone under stressful conditions. An interview can say a lot about a candidate’s ability to handle this challenging job, asking questions like, “What do you do when a client gets angry?” and “How do you handle difficult situations and still remain calm?” Candidates must give clear answers and show no signs of hesitation or stress when answering these desktop support interview questions.
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