Receptionist interview questions focus on experience, skills, and ability to multitask. Organizational and interpersonal skills are important, as well as familiarity with office equipment and software. Typing speed may also be tested.
The most common receptionist interview questions are those that try to assess the candidate’s existing experience, as well as the specific skills they have for the job. This might include questions about the type of software the candidate uses, the type of office equipment he or she is familiar with, and the number of words he or she can type per minute. Receptionist interview questions can be accompanied by a typing test as it is very important that the office receptionist can type quickly without making too many mistakes.
Other receptionist interview questions will likely be similar to questions found in any other job interview, regarding work experience, skills, and examples of how the candidate handled a stressful situation. The interviewer will likely want to know how many other people the receptionist worked with in a previously held office position, how she resolved any conflicts, and the candidate’s ability to multitask and complete several different tasks accurately at the same time. An interviewer may also ask the candidate to rate his strengths and weaknesses.
Organizational skills are also important receptionist interview questions. The receptionist may be responsible for receiving and opening mail or maintaining a filing system; some offices may need a new receptionist to create a filing system. A job seeker who can give specific examples of doing this type of work in the past will often be a top candidate for a job. In addition, interpersonal skills are important, such as the ability to answer the phone pleasantly or consistently, displaying a polite and friendly demeanor when greeting people who enter an office; therefore, it is important for a receptionist to demonstrate in an interview.
The most common receptionist interview questions usually involve the candidate’s ability to use the different items found in the office, such as a fax machine, scanner, copier, and computer. Anyone interviewing for an office position is expected to be computer literate and familiar with software that is often used in an office. This could include budgeting and spreadsheet software, word processing software, or slideshow software, just to name a few. Depending on the nature of the office, other specific skills or knowledge with certain computer programs may be required; this information is helpful to determine before the interview so that you can be well prepared for any potential questions.
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