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Effective communication is crucial in organizational behavior, as miscommunication can reduce productivity and increase errors. Clear and consistent communication can boost morale, increase customer satisfaction, and ensure stakeholders understand the organization’s mission. Maintaining accurate records and an open door policy can also support public relations.
The role of communication in organizational behavior is vital, as miscommunication typically reduces productivity and increases errors and waste. Accurate communication conveyed in a supportive manner often results in increased morale and can also lead to a greater sense of camaraderie among staff. Within organizations, having a more open communication policy can provide a safety valve to resolve issues before these issues impact productivity. Another role that communication plays in organizational behavior includes equipping stakeholders to clearly communicate the organization’s mission. Maintaining an accurate record of the organization’s activities and encouraging civil and positive engagement with customers and stakeholders are two other important roles that communication plays in organizational behavior.
Failure to provide accurate instructions may adversely affect communication. This can lead to an increased error rate and reduced productivity in the workplace. If a supervisor’s instructions are misunderstood, serious consequences can ensue. These can include injury to employees or offending a valued customer.
Clear and consistent communication, on the other hand, often encourages more productive behavior in the workplace and boosts morale. The role of this type of communication in organizational behavior leads workers to feel more in control of their environment. Encouraging productive communication between staff and customers has also been shown, in many cases, to increase customer satisfaction.
Providing stakeholders with accurate communication of an organization’s values and mission is another important aspect of communication in organizational behavior. Sometimes companies take new employees or board members through an orientation session in order to give them a historical and current overview of the organization. This helps ensure that everyone associated with the organization is communicating similar messages about its mission and goals.
Establishing an open door policy for employees can also be a part of facilitating accurate communication about the organization to those outside of it. This often supports public relations initiatives, as disgruntled employees or those with unresolved issues can spread hostile reports, thus causing a public relations problem for the organization. From a proactive perspective, equipping stakeholders with accurate information about your organization often provides positive public relations.
Maintaining an accurate record of business events is generally considered of paramount importance. In almost all cases, there are laws requiring organizations to adhere to various reporting requirements. Providing inaccurate information can also lead to criminal penalties. For example, if your organization is a corporation, some internal communications, such as corporate meeting minutes, need to be retained for a specific period of time.
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