Data center technicians provide support in various areas of data center operations, including maintaining equipment, troubleshooting failures, configuring new equipment, and interacting with customers. They may also install new servers, update software, identify equipment needs, and create reports. Good communication skills and the ability to work in teams are essential.
A data center technician is considered part of an organization’s support team. The technician provides support in many areas of data center operations. In many cases, a technician’s primary focus is to maintain continuous equipment operation. In this scenario, technician responsibilities include troubleshooting equipment failures, configuring new equipment, and monitoring operations to ensure proper performance levels are maintained. In some organizations, your job description includes interacting with customers to solve problems.
Technicians primarily involved in a center’s operations often work directly with the equipment. For this type of job, the datacenter technician’s duties may involve installing new servers or other network components. The technician may also be called upon to update the operating system and software of existing servers. Installing new equipment may also require the technician to run a new cable.
Along with installing new equipment, there are companies where the data center technician is responsible for identifying equipment needs. In these cases, the technician must be aware of the layout and configuration of the existing equipment. He or she should also be aware of the organization’s plans and potential for growth.
Additional responsibilities for a data center technician involve creating reports and updating records and files. Some organizations require their technicians to evaluate and document critical data about system performance. A technician may also be responsible for recording information to identify new equipment that is installed. When new components are added to an existing hub, the technician is often required to update the network topology diagram.
A data center technician who works in the field of customer service and support typically responds to requests for assistance from end users of a company’s products. These types of technicians are involved in diagnosing problems and helping the customer to resolve any issues. The technician should have knowledge of standard ticket handling procedures for escalating a ticket upstream when appropriate. Additional requirements for this profession include good communication skills and the ability to deal with upset – and sometimes irate – clients.
Like most professionals, data center technicians must become familiar with co-workers and work as part of teams. In many data centers, these technicians work with a minimal amount of direct supervision. These individuals must be motivated and organized and must have the ability to quickly prioritize tasks. Technicians should also strive to improve and optimize the efficiency of the center’s operation.
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