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A dental office receptionist performs tasks such as answering phones, making appointments, and handling insurance issues. They need good communication and office skills, and must be able to work well under pressure. A high school diploma is required, and computer skills are necessary. They should have excellent customer service skills and a calm demeanor to help ease patient nerves. They may also be responsible for keeping the waiting room tidy and performing other tasks such as watering plants and making coffee.
A dental office receptionist is a person who works for a dentist performing tasks such as answering the phone and checking patients in and out. Some receptionists work for several dentists on the same floor of a medical building. A dental office receptionist should have good office and communication skills and be able to work well under pressure.
Making appointments and answering patient questions over the phone is a major part of the workday for many dental office receptionists. However, they must also give priority to patients checking in for their appointments or leaving the office after a dental procedure. They handle insurance issues such as ensuring procedures are covered under a patient’s plan. If patients are confused about dental insurance options or coverage, the receptionist will discuss this with them to try to come up with a suitable payment plan.
A dental office receptionist usually works behind a large desk located between the waiting room and the dentist’s work area. She typically transfers the patient’s files and documentation to the dentist before each appointment. Filling in the updated information correctly after the appointment is usually the responsibility of the receptionist.
At a minimum, a high school diploma or equivalent is required for dental office receptionists. They may also hold an associate’s degree in business or another field. Computer skills are required, as well as the ability to professionally handle the telephone and face-to-face communication with patients. A dental office receptionist should always have a calm and helpful demeanor. Many people don’t like or are afraid of going to the dentist; an understanding and professional approach from the receptionist can help inspire confidence and ease nerves.
The most successful dental office receptionists have excellent customer service skills. They are helpful and professional in dealing with patients to resolve insurance issues. Many dental receptionists take bank deposits in addition to collecting and handling office mail. They can address and send appointment reminder postcards for six-month exams to regular clients.
It may be the responsibility of the receptionist at the dental office to keep the waiting room tidy. Most dental offices have a children’s play area that can have toys lying around. The receptionist can also stock magazines in the waiting area, as well as keep the office carpet clean with a broom or vacuum. Watering plants and making coffee can be other reception tasks.
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