Front desk managers in the hospitality industry require excellent customer service skills and knowledge of the establishment. A high school education is necessary, but a college degree is not required. Experience in front desk work is necessary before becoming a manager, and promotions to supervisory roles are common. Managers are responsible for creating schedules, enforcing policies, and handling difficult customers.
A front desk manager works in the hospitality industry, in an establishment such as a hotel, resort or guesthouse. The day-to-day responsibilities of someone in this position can vary depending on the size of the establishment and the number of other employees working there, but it is a challenging job that requires a person to also possess excellent customer service skills such as the ability to work well with the others. There are a few different ways to get into a management position in the hospitality industry.
A person managing the front desk usually always needs at least a high school education. Many people planning a career in the industry pursue university degrees in hospitality management or business to gain valuable knowledge. A college degree is not a requirement, however, and many managers have years of experience in lieu of a formal education. It usually takes at least three to five years of front desk work before becoming a manager, and promotions to supervisory roles are common before becoming an actual manager.
Many front desk managers start out as front desk clerks or guest services agents. It’s important for the manager to know pretty much everything there is to know about the hotel in order to answer guest inquiries accurately, and this can often only be brought on by experience. When a person obtains a management position, he or she can spend less time working at the desk and instead spend more time behind the scenes.
This person may be responsible for creating schedules for other employees to work the front desk, as well as ensuring that company policies are always being followed. The manager will enforce policies for things like time off, hours that must be worked, dress codes, and other workplace practices. He or she will likely need to have frequent meetings with other managers at the hotel to discuss things like sales goals, productivity, and ideas for improving the business.
If a customer is having an issue and needs additional help, it could be the front desk manager. It is important that anyone in a management position can handle difficult customers and remain polite and respectful. He or she may also be responsible for tracking cash flow at the front desk or setting up new reservations.
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