Funeral home directors lead and manage teams, communicate with grieving clients, and ensure respectful and professional preparation of the deceased. They also oversee maintenance, talk to clients, and maintain quality services.
A funeral home director combines his knowledge of mortuary science with a strong ability to communicate with grieving clients. The exact duties of funeral home directors vary within each funeral home. Many funeral homes are run as family businesses, so each person’s duties vary widely. The funeral home director is in charge – he or she leads the team and sets the work schedule and tone for everyone to follow.
Funeral home staff should understand that the duties of preparing the deceased for memorial services must be performed with respect and professionalism. Most funeral directors ensure that their employees act with compassion and maturity. Maintenance of the funeral home’s indoor reception area and outdoor cemetery is also an important element that the funeral home director monitors. Most funeral homes have clean, tasteful furnishings indoors and manicured lawns and gardens outdoors. Vehicles called hearses used to transport deceased persons are usually cleaned regularly, as instructed by the funeral director to the staff.
Funeral directors spend a great deal of time talking to clients. They help with memorial service arrangements as well as the paperwork involved. Funeral directors talk to clients in a calm, reassuring manner. Some funeral directors perform the memorial service or help clients arrange a religious or other official for the service.
A funeral home director is licensed and trained in the mortuary sciences. He or she understands exactly how to prepare deceased persons for burial or cremation, as well as how to embalm or preserve bodies for presentation to loved ones at a memorial service. Funeral directors usually greet guests at the service and must be good at remembering names and relationships between loved ones and their deceased friends or relatives.
Maintaining funeral home quality is something that funeral home directors do constantly. They ensure that the memorial services go well and that food and flowers are delivered on time. A good funeral home director always follows up with customer services to help all customers be satisfied at such an important time. Funeral home directors understand that everyone deals with grief differently and strive to be good listeners and problem solvers.
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