The Head Cashier oversees cashiers, provides training, and manages operational matters. Cashiers need customer service skills and basic bookkeeping knowledge. In-house training is offered, and the role requires hiring and supervising personnel. Collaboration with store management is also important.
The Head Cashier is responsible for overseeing a team of cashiers, providing training, hiring, monitoring and assistance with operational matters. Cashiers are responsible for correctly calculating the total invoice, based on the combination of goods and services purchased by the customer. A lead teller is typically in a large operation, where there are multiple cash registers or checkout stations. Cashiers find job opportunities in shops or outlets.
Work experience that teaches the skills required in this job includes cashier, customer service, and supervisory positions. These positions can be either as volunteers or employees. All head cashier positions require applicants to have basic computer and accounting skills for proper cash register operation, transaction reconciliation, and an understanding of the entire inventory management system.
There are two main duties required in this role: customer service and supervision. Attention to detail, communication skills, and basic bookkeeping are required to become a cashier. These attributes increase customer satisfaction and are needed when supervising staff.
There is no formal education or training program to become a head cashier. Instead, most companies offer in-house training covering internal procedures, policies, HR issues, occupational safety, and other issues. Training typically takes five to eight hours of time and is generally paid for by the company at the standard hourly rate.
A significant portion of a head cashier’s time is spent on hiring, training and selecting personnel. Cash positions tend to have a high turnover rate, resulting in an ongoing hiring process. All of these cashiers must be thoroughly familiar with the company’s HR policies and the rules surrounding workplace behavior.
Teaching is a great skill to use in this role as all new staff need to be trained on cash registering, dealing with customers, shop policies and other matters. Reconciliation of shift totals and cash counts are tasks that the cashier completes and are verified by the head cashier. These skills are based on basic accounting principles and should be closely managed.
In many organisations, this position meets regularly with store management to discuss issues and concerns. Some items may include managing store product data, security, introducing new business practices to address an issue, and more. This is a collaborative position and teamwork is an essential aspect of this job.
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