Heating contractors install and repair heaters, air conditioners, and related equipment. They must be certified with NATE and pass a state licensing exam. Insurance and professionalism are also important. Building strong customer relationships is key for success.
A heating contractor installs and repairs heaters, vents, and air conditioners and their related equipment, such as ductwork, thermostats, boilers, furnaces, and heat pumps. Some heating contractors are also trained and licensed to perform tasks such as sealing ducts and performing energy audits. If a heater or air conditioner breaks down or needs any type of maintenance or repair, a heating professional is the professional to call.
Heating and air conditioning contractors are usually certified with the NATE (North American Technician Excellence) certification, which is the most respected award for heating and air contractors. A state licensing exam must be taken and passed before a heating contractor can perform work on a heating or cooling system. The exam tests the contractor’s working knowledge of heater and air conditioner parts, functions, and repair techniques. Mechanical codes are also tested during the exam, which vary by state and ensure the contractor protects the clients home and equipment while working on their systems. Upon passing the test, the heating contractor is issued a license to operate in the industry, and one of the key responsibilities that go with the license is compliance with codes and regulations.
Many heating air contractors are required to carry some form of insurance, whether it be commercial insurance, workers compensation insurance or liability insurance. This protects and compensates the heating contractor for damage sustained to a customer’s home while the contractor was working there. Every business contracted for heating must have a license number, which must be quickly displayed on the company vehicle and in company advertisements or documents. This number tells the customer that the contractor works for a reputable company.
A heating air contractor must be willing to put the customers’ needs first and must always be courteous to customers. A high level of professionalism must be maintained during customer visits, and it is the heating contractor’s duty to explain to homeowners, in layman’s terms, what he is doing with the heating or air conditioning system. To provide the best service, the contractor must constantly be studying the latest trends in heating and cooling technology. He or she should also be able to choose the best equipment depending on each customer’s current system.
When a home needs a new heating or cooling system, the contractor must perform calculations and explain all the factors necessary for choosing a new system to the homeowner. Successful heating contractors will build strong customer relationships to build business and keep customers happy. When contractors show concern for customers and their comfort, they are likely to get repeat business from those homeowners.
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