Hotel front office management involves handling the call center, accounting tasks, customer issues, and hotel maintenance. Managers oversee these tasks and ensure they are done accurately and timely to prevent negative feedback and liability.
Hotel front office management represents the tasks and activities associated with handling the call center in hotels and motels. Tasks are often varied and include several important items that provide information to upper management. Some common tasks include basic bookkeeping, handling customer issues and issues, and handling standard hotel maintenance. Hotel front office management may also be responsible for hiring, training, and scheduling workers in the area. These positions might include clerks, night auditors, service staff, and cleaning crews.
Accounting tasks include the cash drawer, managing receipts for rented rooms, and small hotel resource expenses. This ensures that the hotel can properly balance and account for money received from guests. Hotel front office management may not complete all standard accounting tasks. In some cases, the manager may simply oversee the process and ensure that it is accurate and valid. This separation also introduces strong segregation of duties, which helps prevent diversion or fraud from occurring.
Customers are the lifeblood of business, especially in hotels. As a service-based company, hotel front office management helps take care of a variety of customer issues. While most are fairly basic and help ensure a pleasant stay, every now and then a serious issue arises. The hotel front desk manager should be at the center of these issues and prevent negative issues before they actually start. Failure to do so could result in potentially negative feedback for the hotel and its staff, which could be an even bigger program.
Hotel maintenance is a never-ending process. Hotels can be extremely busy at times, especially during peak travel times. Front desk management reviews maintenance issues and requests repairs or replacement items. The manager is also responsible for ensuring that these issues are resolved in a timely manner. For example, late pool maintenance can drive customers away from the hotel, decreasing the company’s revenue.
Any other issue can quickly become a liability for front office hotel management. As a manager, there is often no end to the daily tasks that can come your way. This includes preparing for business meetings, handling mail and packages, reviewing reservations or checking clean rooms. In short, this individual is the person responsible for making things happen correctly and run smoothly in the hotel.
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