To become a hotel front desk manager, one can complete an undergraduate degree in business administration or hotel management, or start as an entry-level front desk worker and apply for internal management training. The manager is responsible for guest room assignments, complaints, and special requests. A degree in business administration includes courses in accounting, marketing, and financial management, while hotel management courses cover management principles, accounting, and hospitality marketing. Alternatively, one can start working in the hospitality industry and qualify for a management trainee program.
A person who wants to become a hotel front desk manager can start their training by completing an undergraduate degree in business administration or hotel management. If the educational program has a study-and-work component, this experience could help a student find their first job in the hospitality industry. Another route to obtain this type of position would be to get an entry-level job working a hotel front desk and apply for an internal management training position.
A hotel front desk manager is responsible for overseeing the front desk. He or she handles guest room assignments and booking requests. The manager will be called upon to deal with guest complaints, as well as any other issues related to the reservation desk. He or she can also get involved if guests have special requests to make their hotel stay more comfortable.
A bachelor’s degree program in business administration includes courses in accounting, marketing, statistics, and financial management. Other courses required in the first and second year of the program include business ethics, organizational behavior, and human resource management. During the third and fourth year of the program, students will take courses that closely reflect the concentration the student has chosen. A person who has set a career goal to become a hotel front office manager may want to consider focusing on international business to prepare for career opportunities in hotels around the world. This person would take courses in regional systems of international business and finance to complete their degree.
Completing a degree in hotel management is another option available to a person who wants to become a front office manager. The student will have to take several required courses as part of this type of program including management principle related to this industry, accounting, hospitality marketing and facilities management. Other courses required to complete this degree program include those focused on law, leadership, and financial analysis.
The final path for a person who would like to become a hotel front office manager is to start by getting a job in the hospitality industry and eventually qualifying for a management trainee program. An individual can start working towards this goal by obtaining part-time or summer work in the industry as a teenager or young adult. Spending time working in the industry will help a person determine if working towards a managerial position is something he or she is really interested in pursuing.
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