Hotel receptionists perform various tasks, including answering phones, booking rooms, and providing customer service. They may also handle office support and administrative duties. Receptionists with customer service roles interact with guests, help them find their rooms, and ensure their comfort. The job requirements vary based on the size of the hotel.
The different types of hotel receptionist jobs often include general front desk duties such as answering phones to provide customer service and booking rooms, as well as office support or administrative positions. A hotel receptionist can not only spend all of his time on the phone, but also participate in various other tasks within the establishment, including general office duties. Hotel receptionists and receptionists in charge of customer service can help customers rent and find their rooms and ensure the comfort of their stay. Depending on the size of the hotel, an individual employed as a hotel receptionist may have additional duties.
Hotel receptionist jobs that fall under the general support category usually involve answering phones and booking rooms within the establishment. The phone system can be a multi-line setup and can be very busy during peak hours, particularly in very large hotels. Payments can be made over the phone, and receptionists often coordinate with upper management to ensure customer satisfaction. Hotel receptionist jobs of this type often require receptionists to work late hours and may require employees to wear a uniform or follow a dress code.
People employed as receptionists or lobby attendants often have the most face-to-face interaction with hotel guests. Hotel receptionist jobs involving customer service of this type often require employees to maintain an upbeat and friendly demeanor when helping customers. The receptionist can also help the customer find their room, check that everything is satisfactory and that the customer has everything they need, and resolve other issues as needed. It is possible for these types of hotel receptionist jobs to include answering the phone during busy days.
Receptionists at smaller hotels generally have a more varied set of tasks than those at larger establishments with more staff. Hotel receptionist jobs in hotels such as these may require the receptionist to interact with room service employees or the cleaning staff, effectively acting as an administrator or manager. In addition to possessing general office skills such as basic computer operation, using fax machines, billing, and mailing, these types of hotel receptionists frequently interact with customers. In the event of an overnight issue, an unsatisfactory room or other issue, the receptionist will generally be the only staff member present and will be responsible for resolving it, ensuring that customers receive appropriate assistance and service in the circumstances.
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