A hotel receptionist’s job involves answering phones, greeting guests, and processing reservations at check-in. A suitable resume should highlight relevant education, prior experience in the hospitality industry, and customer service training. Larger hotels may define the job more narrowly, but a comprehensive job description includes making reservations, checking in guests, answering phones, and providing information. A bachelor’s degree or business education in the hospitality industry is preferred. Special skills such as foreign language proficiency or familiarity with reservation software can be advantageous.
A hotel receptionist is part of the front desk staff who answer the phones, greet guests, and process their reservations at check-in. To apply for this type of job, your hotel receptionist resume should include relevant education and prior experience in the hospitality industry. It should also highlight any formal customer service training you may have or experiences where you’ve worked extensively with the public. You should also indicate any proficiency in reservation system software programs that are commonly used in the hospitality industry in the special skills section of your resume.
Hotel front desk jobs can be defined differently depending on how a particular hotel structures its front-of-house interface with the public; often, the size of the hotel is a key factor. Smaller hotels may assign a wider range of customer service tasks to a receptionist, including check-in, telephones and administrative tasks. Larger hotels may narrowly define the job of receptionist as a receptionist or concierge who provides information and directs guests to the appropriate service as soon as they enter the hotel lobby.
The most comprehensive job description for a hotel receptionist puts you at the front desk to make reservations, check in guests, answer phones and provide information. A hotel receptionist resume that is suitable for this position should address your educational background. While front desking isn’t a job that specifically requires a certain level of education, larger hotels generally prefer someone with a bachelor’s degree in just about any major course or someone who has an associate’s degree or business education in the hospitality industry specifically. It is possible to get a hotel receptionist job out of high school, but you would likely have to start at a small hotel and work your way up to a larger hotel through experience.
Your hotel receptionist resume should highlight your work experience, with special emphasis on previous experience in the hospitality industry. You should also focus on any customer service experience, education or training you have, including volunteer activities where you worked directly with the public. A receptionist is the face of the hotel to the guest, and most hotels will target resumes that convey the candidate’s customer service acumen.
If you have special skills that are specifically relevant to hotel work, you should highlight them on your hotel receptionist resume. This could include foreign language proficiency or familiarity with the most commonly used hotel reservation software systems in the hospitality industry. These types of special skills can push your resume to the top of the pile.
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