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Corporate concierges need formal hospitality training, an outgoing personality, discretion, and the ability to manage conflicting priorities. They assist executives with small tasks, allowing them to focus on leadership issues. Training takes 1-2 years, and experience in hospitality or customer service is helpful.
The skills needed to become a corporate concierge include formal hospitality training, an outgoing personality, discretion, and the ability to manage conflicting priorities. A corporate concierge provides assistance with organizing small events, picking up items, accepting deliveries, and performing related services for executives and senior managers. This type of service is commonly found in large corporations.
The main benefit of a corporate concierge is completing a wide range of small, time-consuming tasks on behalf of senior managers. Executives can delegate these tasks to the concierge and remain focused on leadership issues and problem solving. Many companies believe that the cost of a corporate concierge is less than the total cost for the organization to have a senior executive complete the same tasks.
The first step required to become a corporate concierge is to complete formal hospitality training. While there is no specific program dedicated to becoming a concierge, a general hospitality program provides the necessary training to be successful in this role. This type of training usually takes one or two years and provides both theoretical and practical skills. Look for programs offered by a local community college or dedicated hospitality school.
Personality is very important for someone who wants to become a corporate concierge. Someone who is an extrovert and has a friendly disposition will enjoy greater success and satisfaction in this role than someone who is more introverted. The ability to maintain a cheerful disposition under pressure is considered a critical requirement for this position. This is usually a learned skill and can be perfected through dedicated effort and concentration.
The daily tasks assigned to a corporate concierge can be different every day. In many companies, a concierge is assigned to several executives. Discretion and confidentiality are an essential part of the job if you want to become a corporate concierge. As a concierge, you may be required to provide assistance with personal errands or help coordinate small parties and related events. You can hone these skills in related roles at luxury hotels or similar jobs.
The ability to manage conflicting priorities is often learned by working in a high-pressure position. Working in customer service, working the front desk at an upscale hotel, or providing concierge services in a large condominium or similar environment are all excellent ways to learn these skills. Another way to gain this skill is through a position as a floor manager in a busy restaurant or hotel. Focus on positions in the hospitality industry, because these positions are closely related to the role of a concierge.
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