To become a dental office receptionist, a high school diploma is required, but having an associate degree in dental office administration or a related field can be an advantage. Strong customer service, organizational, and computer skills are necessary, as well as knowledge of dental terminology. Networking and submitting resumes to local dental offices can help in finding a job.
Many people learn to be a dental office receptionist through on-the-job training, but having an associate degree in dental office administration, medical administration, office administration, or a related field can put you above the applicant pool, especially in a restricted job market. At a minimum, you will typically need at least a high school diploma along with the skills needed to become a receptionist in a dental office. Greeting patients, making appointments and receiving payments are important parts of the job. You need customer service skills mixed with a friendly dose of assertiveness to really stand out.
Managing a dental office front desk can also require strong organizational and coordination skills. In a busy office, the day involves checking in and out of multiple patients and scheduling multiple appointments. Billing multiple insurance companies, answering phones that ring frequently, and other obligations are also part of the job. You must have a flexible personality and be able to multitask.
Scheduling appointments over the phone is another task for a dental office receptionist; therefore, important telephone skills and a pleasant telephone voice may be important. Strong computer skills are also important, as many dental offices use computerized systems to track appointments and store and maintain patient records. It is important to have computer experience and be able to quickly step into different computer programs. Knowing how to operate other office equipment, such as fax machines, copiers, and scanners, can also be helpful.
If you want to become a dental office receptionist, it’s a good idea to learn some basic dental terminology. Go to the library and read up on dentistry. Learn tooth numbers and names and other terms used in the field of dentistry.
Once you feel you have solid knowledge and the necessary skills to do this job, check the help wanted ads and job fairs in your area for dental office receptionist positions. Look for employment agencies that specialize in placing candidates for medical and dental jobs. Network with people and let them know the type of position you are looking for. Inform your own dentist as well, as he may have referrals for open positions in the field.
Search local dental offices and submit your resume. Even if a local office doesn’t have an advertised position, they may be able to keep your information on file and contact you when something opens up. If you’ve demonstrated your strong communication and other skills in your cover letter and resume, it might help get you in the door.
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