To become a fire dispatcher, candidates need a high school diploma, on-the-job training, and specific personality traits. Additional education and skills in communication and computer systems are preferred. Dispatchers must remain calm under pressure and be able to multitask while handling emergency calls.
Those hoping to become a fire dispatcher should review the job responsibilities before applying for a position. Obtaining the level of education needed to become a fire dispatcher is part of the process of meeting common candidate requirements. Possessing specific personality traits and completing on-the-job training are among the other requirements for anyone looking to become a dispatcher.
Training to become a fire dispatcher provides candidates with the education and experience needed to fulfill job-related duties. Fire dispatchers receive calls from citizens facing emergencies related to fires, explosions and other dangerous situations. They utilize computer systems to enter critical data for reporting purposes and send teams of firefighters, police and paramedics to the scene.
The education required to become a fire dispatcher traditionally consists of a high school diploma or equivalent. Additional education beyond high school is preferred in some job positions and can help set a candidate apart from the rest of the candidates in a tough job market. Courses in communications and computer systems can be beneficial. Knowledge of basic life-rescue skills such as cardiopulmonary resuscitation (CPR) and basic first aid can also be helpful when looking for a position as a dispatcher.
Possessing the necessary personality traits to fulfill the duties of the position is possibly the most important qualification for candidates wishing to become dispatchers. The ability to remain calm under pressure is essential because you will help citizens deal with emergencies and stressful situations. Other personality traits a fire dispatcher should possess include a friendly demeanor and a calm tone of voice when talking on the phone.
Completion of any on-the-job training is also required to become a dispatcher. This training will include specific training focused on understanding computer software. Additional skills such as handling emergency calls and using radio and intercom units to communicate with appropriate emergency personnel will also be taught during on-the-job training.
In addition to the traditional qualifications for a fire dispatcher, a person must also be able to meet the other job requirements. Dispatchers remain for extended periods and must remain available for incoming calls during all scheduled breaks. The ability to multi-task is also essential. Fire dispatchers must be able to carry on a conversation with a caller and extract all the necessary information, such as the address and type of emergency, while simultaneously entering the information into the computer and dispatching the appropriate emergency personnel.
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