Gate agents provide customer service, handle ticket sales, manage baggage, and issue seat assignments. They require customer service experience and a high school diploma. Airlines prefer candidates with customer service experience. Gate agent jobs can be found on airline websites and require a background check.
Hired by airports and airlines to perform a variety of tasks, a gate agent provides customer service, handles ticket sales and generally manages baggage. You can typically become a gates agent after previously gaining customer service experience working elsewhere and passing a pre-employment background check. Gate agents are usually trained on the job by the airline that hires them. Generally, a high school diploma is required to become a gate agent.
Gate agents are usually the people you see working behind the desk at an airline’s departure gate. They are responsible for issuing seat assignments and processing last-minute ticket purchases. A gate agent also announces when a flight begins seating, by row and ticket type.
After boarding is announced, the gate agent checks boarding passes and allows passengers onto the aircraft. A flight’s waitlist is also managed by gate agents. They track open seats and work with passengers to find a seat on the departing plane.
Because customer service is an important component of the gates agent job description, airlines often prefer to hire employees to become a gates agent who have spent a significant amount of time working directly with customers and providing top-notch service. . Customer service experience can be gained in many different jobs, such as working in a retail store, serving customers as a waiter, or answering customer inquiries while employed in a call center. Once you’ve accumulated enough experience, you can start applying to airlines to become a gate agent.
Gate agent jobs can usually be found in the careers section of a specific airline’s website. When a vacancy for the position becomes available, the airline may choose to post it on its website by location, with a list of eligibility criteria. Other places airlines may post gate agent jobs include classified websites and online job boards. To become a gates agent, you must carefully complete any application materials and tailor your resume to highlight your customer service experience.
Because these professionals work with sensitive customer data and financial information, a background check may be required to become a gate agent. These people often help passengers check luggage that cannot be taken as carry-on luggage, so you may need to regularly lift and move items of a certain weight. Upon hire, the airline can train you on all applicable company policies and regional regulations.
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