Hotel receptionists need people skills and training to ensure guests are satisfied. Completing a hospitality management certification program and gaining field experience through an internship can improve employment opportunities. Additional liquor service training may also be required.
Hotel receptionists are professionals who welcome guests to their establishments and ensure that they are satisfied with the service they receive. These individuals must have solid people skills and be willing to work long hours. A person who wants to become a hotel hostess must follow a year of college training, as well as gain hands-on experience in a real-world environment, which makes them more attractive to employers. She also needs to receive liquor service training to expand her employment opportunities in this field.
If you’re looking to become a hotel hostess, consider completing a hospitality management certification program, which typically requires one year of study. While completing high school training is typically the requirement to claim a position in this professional field, taking higher-level courses makes you even more competitive in the job market. Getting admitted to this type of degree program involves filling out your chosen school’s application and handing in your high school transcript. You must also submit your high school diploma or equivalent certification, along with your current standardized exam results.
Hotel-focused courses provide the foundation you need to thrive in this career area. Studying hospitality management is important as it covers how to handle guest complaints and how to ensure customers are satisfied with your company’s service, particularly in a hotel restaurant situation. You also need to ensure that hotel areas are clean and presentable. In addition, your courses must teach etiquette, verbal communication and marketing skills, because a person who intends to become a hostess in a hotel must interact with guests in a professional and effective manner to promote the benefits of his company.
Gaining field experience through an internship will improve your employment opportunities in that field. You should be able to observe an experienced hostess at the beginning of her on-the-job training opportunity and then independently complete several tasks as she strives to become a hotel hostess. For example, you should get used to building guest relationships, keeping information confidential, and following organization policies.
Some employers require their employees to be able to serve alcohol, which requires additional training. This is available through companies that offer courses on how to recognize alcohol-related problems in guests and how to avoid problems such as underage drinking or public intoxication. You simply need to pass an exam and stay up to date on this information when you become a hotel host.
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