Night auditors work at hotel front desks, reviewing financial transactions, billing information, and occupancy records. They need strong communication, math, computer, and organizational skills, as well as experience in customer service or accounting-related positions. Good typing skills and familiarity with basic word processing and database software are also important. Employers prefer candidates with reliable customer service experience. After finding a job and having a successful interview, an individual can expect several days of training. Advancement opportunities are available.
Night auditors work the night shift at the front desks of the hotel. In addition to providing general customer service tasks such as check-in and check-out, they also review daily records regarding financial transactions, billing information and occupancy. There are usually no strict education or training requirements to become a night auditor, but a potential worker needs to possess several important practical skills. A person who wants to become a night auditor can prepare for the job by developing strong communication, math, computer, and organizational skills. Also, previous experience in other customer service or accounting-related positions can be very helpful in finding work.
Perhaps the most obvious and important trait needed to become a night auditor is the ability to stay awake and alert throughout the night shift. People who like late nights and have a chance to sleep during the day are usually best suited for work. A parent or student who has responsibilities during the day, however, may not be able to handle the frequent overnight shifts. An auditor’s ability to sleep regularly is important not only for job performance, but also for their health.
Most modern hotels use computerized systems to track customers and bills. A person who wants to become a night auditor usually needs to have good typing skills and be very familiar with basic word processing and database software. Mathematical skills and detail are also important as the auditor needs to carefully review the data on the screen before and after performing the audits.
Employers often prefer to hire new night auditors with reliable customer service experience. A person who has previous experience in other hotel jobs such as a receptionist, bellboy or restaurant attendant has a distinct advantage when applying for night auditor positions. Experience in call centers, supermarkets and retail stores can also show a prospective employer that an individual is an expert in dealing with customers in person and over the phone.
A person who believes he or she is qualified to become a night auditor can look for openings on job search websites and in newspaper advertisements. Also, it often pays to fill out applications at hotels that aren’t actively hiring. If a position becomes available in the near future, chances are a hotel manager will contact people who have already submitted applications before placing a public notice for the opening.
After finding a job and having a successful interview, an individual can usually expect to spend several days in training with an experienced desk clerk. He will learn about software applications, hotel-specific policies and auditing protocols. A night auditor who excels at his job may quickly be given the opportunity to advance into a supervisory or administrative position.
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