A PBX operator manages a telephone switchboard for a business or organization, requiring a high school diploma and computer proficiency. On-the-job training is common, and multitasking and communication skills are important. High school courses in computer skills, business math, and office procedures can be helpful. The ability to handle pressure, have a courteous personality, and maintain a professional appearance is also important.
A private branch exchange (PBX) operator manages a telephone switchboard to route telephone calls for a business or other organization. A high school diploma is the minimum education typically required to become a PBX operator. Many PBX telephone exchange systems are computerized, so computer proficiency to quickly learn the system will help you succeed in this job. Strong communication skills and customer service orientation are often expected from a PBX operator. Some companies require their telephone operators to perform other administrative tasks in addition to handling phone calls, so flexibility and the ability to multitask are also important.
Many PBX operators learn how to run PBX switchboards on the job, usually by sitting down with an experienced operator. Understanding basic office procedures can provide the foundation you need to learn more quickly. Knowledge of word processing, spreadsheets and other software will help you receive messages and keep records of phone calls. The ability to move quickly is important, whether it’s answering phone calls in a timely manner or forwarding messages to the organization’s employees. Fast typing skills will also help you in this job.
High school courses that can help prepare you for work and make you an attractive candidate for employers include computer courses, business math classes, speech training, and training in office processes and procedures. There are also managerial and managerial certification programs at technical and professional schools that include training in the use of switchboards. Adopting this program will provide a good foundation for basic office processes.
The ability to handle pressure, such as when multiple phone calls come in at the same time, is important if you want to become a PBX operator. The telephone operator is often the first person in an organization that clients or customers encounter, so it is important to have a courteous and patient personality. It is important to have a clear voice to answer calls and use a paging system. Good hearing is also beneficial if you want to become a PBX operator.
Companies sometimes combine desk operator and receptionist roles into one position, so a sleek, professional appearance is important. A professional appearance is also helpful if you want to move up to a higher level position. Being a team member to interact with a variety of departments within an organization is also helpful if you want to become a PBX operator. Since this job is very sedentary, the ability to sit for long periods of time is required.
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