Becoming a quality controller involves earning academic credentials or gaining on-the-job experience in inspection, evaluation, and statistical analysis. Quality controllers can work in production or personal service companies and may need a background in statistical mathematics. They may also conduct customer satisfaction surveys and analyze service transactions to reduce accidents.
A person can become a quality controller by earning academic credentials in a course of study related to the science and practice of manufacturing reliability. Some QA workers follow a strategy of gaining on-the-job experience. This career path usually involves acquiring inspection, evaluation, and statistical analysis skills. A quality controller can work in production or can apply quality control knowledge in companies that provide personal services.
Academic preparation to become a quality controller can involve earning a bachelor’s degree or an even higher level of formal education. Reliability science study courses are quite varied and are usually drawn from a multitude of academic disciplines. Quality controller careers are found in sectors as diverse as medical instrumentation manufacturing and food production.
Scholastic credentials in the field of quality control assurance may include degrees awarded by technical schools, colleges, and universities. Some who become a quality controller have experience tracking and understanding statistical variances. As a result, a solid background in statistical mathematics can be very helpful in this field.
On-the-job experience can also be an entry point for anyone looking to become a quality controller. Someone who works as a quality control inspector for an assembly operation, for example, can increase their skill set in understanding manufacturing variables over time. This can happen through on-the-job training, seminars or events sponsored by professional associations.
A quality control manager’s tasks often involve testing product performance. He or she can also develop more reliable manufacturing processes. Quality assurance sometimes involves consulting and reporting to management on quality control issues. Those who become a quality controller moving up the ranks of a manufacturing operation may have the opportunity to gain a keen insight into the variations that can occur in technological processes in a specific industry.
If a quality controller works for a company that provides services, such as healthcare or transportation, he or she may conduct customer satisfaction surveys, analyze service wait times, or adjust service transactions in an attempt to reduce the potential for accidents. For example, a quality controller working for an airline might analyze and measure the airline’s baggage handling errors. If so, he or she may have prepared for this job by conducting studies on customer metrics, such as understanding the psychological and financial impact of mishandled luggage on repeat business.
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