Automotive service consultants greet customers, schedule services, get repair approvals, and address concerns. Employers typically require a high school diploma or GED, customer service experience, and automotive knowledge. Some prefer candidates with a degree in business or sales experience. Mechanics can also be promoted to this position.
An automotive industry service consultant typically works to greet automotive repair customers, schedule their services, get approval for repairs, and address customer concerns. Often, a service consultant is the first and sometimes only contact for an automotive customer in a repair shop. In most places, there are no strict educational requirements that you will need to meet to become a service consultant. Many employers only require a high school diploma or general educational development (GED) credential. Additionally, many employers require candidates to have previous experience in a retail or customer service position.
Different companies may set different requirements for new service advisors. In most cases, however, you can become a service consultant after you finish high school or obtain a GED. While this level of education is usually the minimum requirement to land this job, some employers have additional preferences. For example, an employer may give preference to job applicants who have earned an associate’s or bachelor’s degree in business or a related course. In fact, you might even receive a higher salary if you earned a degree in addition to a degree.
Many employers also require applicants for service consultant jobs to have prior customer service or retail experience. This is because the main part of a service consultant’s job is to greet customers, answer questions, and provide customer service. Likewise, this job also involves dealing with customer complaints, explaining recommended repair work, and interpreting pertinent information such as details of car warranties. As such, a person who wants to become a service consultant is expected to have excellent verbal and written communication skills.
In addition to customer service skills, many employers prefer candidates with previous experience in the automotive industry or who are familiar enough with cars to help customers understand their vehicle’s maintenance needs. If you are looking for this job, prospective employers may also want to know that you are able to read and understand company and automotive policies. Likewise, prospective employers may want to know that you will follow safety procedures and follow directions. You may also be required to have a driver’s license, and some companies may give you hiring preference if you can drive a car with a manual transmission.
Since many employers prefer new service consultants with automotive knowledge, you too can become a service consultant by starting out as a mechanic. Some employers promote their mechanic to this position when they demonstrate not only mechanical skills but also the ability to communicate well and get along with others. Likewise, having sales experience can help improve your chances of landing that job.
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