A land hostess provides customer service at the airport, typically as a check-in agent. Requirements are not strict, but customer service experience is important. Education in travel or tourism can be helpful. Applicants may need to pass an entrance exam and background check. Professionalism and ability to handle difficult situations are important.
A stewardess is an individual who works for a particular airline at an airport, similar to a stewardess on the ground. This person provides customer service and most often works as a check-in agent at the gate, answering questions and ensuring customers have all the necessary paperwork before boarding the plane. The requirements for becoming a land hostess are generally not very strict; often, airlines want to hire someone with some experience in customer service, and possibly someone who has worked in travel or tourism. It may also be necessary to pass a type of entrance exam and, in some cases, a complete background check, in order to get a job as a shore receptionist.
A person who wants to become a land hostess should try to gain as much customer service experience as possible, as this is the most important aspect of this job. Any customer service experience is a positive one, but one that is related to the tourism, travel or hospitality industry is the best. It is important to always have a polite and professional manner, and a well-groomed appearance for this job as well. Stewardesses represent the airline, as do flight attendants on the plane, and it is very important to the airline that they maintain a certain level of professionalism.
For people who want to pursue a career in the airline industry and want to become a land hostess to qualify for promotions, it might be a good idea to complete some education in travel or tourism. There are associate degrees in this field that can make you more likely to be hired for this role. In some cases, certain airlines may require applicants to complete an entrance exam, as well as a criminal background check, before being eligible to become a ground hostess, especially as laws and regulations continually get stricter in air travel.
You will also need to complete an application and upload your resume if you want to become a land hostess. In the interview, be sure to discuss your experience and how you handled challenging or stressful situations while remaining calm. You are likely to sometimes encounter irritated and angry passengers as a hostess on the ground, so airlines will want to know that you have the ability to resolve these situations without escalating them. Your ability to work well with co-workers is also important in this position, so make sure you highlight that as well.
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