To become a telephone switchboard operator, one needs good communication skills, computer skills, and a high school diploma. Patience, quick thinking, and multitasking are important. On-the-job training is common, and job opportunities can be found through employment agencies or online.
To become a telephone switchboard operator, you will need to have a clear, pleasant voice, good hearing, and good general communication skills. Having computer skills and being able to type and write quickly are important for receiving messages. To quickly learn the telephone system and the paging system, if there is one that the organization uses, it is important to have an aptitude for using computers and electronic equipment. In addition, you will typically need a high school diploma or equivalent, such as a US GED, to work as a telephone switchboard operator.
Switchboard operators are the first representatives of a company or organization that many people talk to, including potential customers. Having a patient, people-oriented personality will help ensure your success in the position. To become a telephone switchboard operator, you will need to think and act quickly to handle a high volume of calls, answer questions, transfer calls to the appropriate personnel, or receive messages. Being flexible and being able to stay calm under pressure are important.
In some organizations, switchboard operators are expected to perform other administrative tasks in addition to managing the switchboard. You can be expected to file paperwork, open mail, answer mail, and do other things. Being able to multitask is important. In some organizations, the switchboard operator is also the receptionist, so looking professional can help you become a switchboard operator.
Many people learn to become telephone switchboard operators through on-the-job training. This is often the norm because different organizations use different phone systems. The organization may offer more formalized training classes, or you must sit down with a desk operator to learn the ropes. There are also training programs that offer lessons in switchboard operating skills. These can be found in technical schools and administrative and managerial certification programs.
To become a telephone switchboard operator, you first need to find a job in the field. Once you’ve created a resume that highlights your job-appropriate skills and experience, contact employment agencies that place administrative and office staff. You can also search online at different job sites and in newspapers.
A wide variety of businesses and organizations need call center operators, although the numbers are dwindling as more organizations add automated phone systems. Still, finding a field position can lead to many more opportunities. Telephone switchboard operators interact with a wide variety of people in different positions.
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