To become an air freight forwarder, you need customer service skills, computer software knowledge, and possibly a degree. Personal qualities like patience and composure are also important. The industry is receptive to on-the-job training. Freight forwarders are relied upon by manufacturers and retailers for safe and timely delivery. Knowledge of international transportation rules, customs requirements, and fees is necessary.
To become an air freight forwarder, you will generally need to have at least a basic understanding of customer relations and customer service in the air freight forwarding industry. You will need to be trained in the use of computer software systems used for international and domestic air logistics. In addition to these skills, some type of higher education, such as a bachelor’s degree, may be required. In some cases, a sufficient amount of previous work experience in the air freight field may be accepted in lieu of a university degree.
To be successful in this field, you will likely need to possess certain personal qualities in addition to professional experience and educational training. Perhaps you need to deal with customers from different cultural and ethnic backgrounds. Complaints from anxious or angry customers should also be handled in a professional manner. These duties will likely require you to have a certain amount of patience and the ability to maintain composure in stressful situations. For this reason, it is recommended to have some form of prior customer service experience before becoming an air dispatcher.
To become an air dispatcher, you will likely need to have excellent computer skills in commonly used software, as well as certain types of software specific to the air dispatch industry. In addition to data entry and customer service skills, it is often advantageous to obtain a bachelor’s degree in business administration before joining this type of company. It may also be possible for you to become an air transporter simply by starting with a basic position and working from there. As a general rule, the air freight forwarding industry is receptive to this type of on-the-job training.
The manufacturing and retail sectors often rely heavily on freight forwarders to ensure that shipped products are delivered to international customers safely and on time. As the international shipping process is usually quite complicated, many manufacturers turn to an air freight forwarding company for their expertise in this field. If you become an air freight forwarder, you will need to have a good understanding of the various rules and regulations that govern international transportation. You should also be aware of international customs requirements, as well as taxes, duties and other fees.
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