Becoming an automotive service consultant can be achieved through technical or vocational school, on-the-job experience, or obtaining a certificate from a professional organization. Formal training and good people skills are important, and staying up-to-date with new car systems and repair options is necessary for success.
There are several ways to become an automotive service consultant, which is a customer service representative who helps people make decisions about car maintenance and repair. One option is technical or vocational school to learn about the basics of mechanics and automatic estimation. Another way is through training and on-the-job experience. In both cases, it may be helpful to obtain a certificate from a professional organization. Certificates are not required, but can be evidence of aptitude and a desire to perform at a high level.
Students interested in pursuing formal training can take a one-year certificate or a two-year associate’s program in automotive technology. This can help candidates prepare to become an automotive service consultant by providing information about auto repair, how to estimate, and how to approach different car issues. It may also be helpful to take classes in business and customer service. These car service team members work directly with the public and need good people skills to attract and retain customers.
In professional experience, there is another route to becoming an automotive service consultant. This starts with basic tasks in a body shop or car dealership, which can include managing parts, servicing mechanics and assisting service advisors. As people develop experience, they can take on more complex jobs that can lead to a promotion. People may need to train for several years on the job to become an automotive service consultant. While working, they receive compensation and may receive benefits, depending on company policies.
Certificates are available for people interested in advanced qualifications. To obtain a certificate, people often need to sit for an exam and may need to provide documentation of experience and/or training. The value of these qualifications depends on the issuing authority. Before people sign up for a test, it might be a good idea to look into the organization to learn more about its reputation. If several repair shops prefer candidates with certificates and the organization has a good reputation, it could be a good career decision.
Keeping up with developments in the field is also part of the job once someone becomes a service consultant. It is necessary to know new car systems and repair options in order to provide accurate and useful advice to customers. For those who work with specific brands of automobiles, employers can offer seminars and training to keep their employees up-to-date on current models and issues. In stores that handle a variety of cars, subscribing to trade publications and attending conferences can help staff keep up with the latest technology.
Protect your devices with Threat Protection by NordVPN
