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An automotive service manager oversees the service department at a dealership, requiring experience in automotive repair and management. They manage staff, marketing, budgets, and customer satisfaction. Prior experience as a technician or service consultant is preferred, and a degree or certification in automotive services is helpful. Starting as a service consultant and gaining experience is a good way to work towards management. Experience, a consistent work record, and a focus on self-improvement are important for getting hired.
An automotive service manager is responsible for overseeing the service department at an auto dealership. Qualifications to become an automotive service manager vary greatly depending on the dealership. Generally, in addition to work experience, a service manager usually has some automotive repair experience and may have been a certified technician or service consultant for several years before becoming a manager.
The service manager has several roles. He typically oversees the current staff and ensures they are up to date on their certifications and training, and hires new staff as needed. This person is responsible for marketing the department, running sales or promotions to increase customer traffic, and must operate within the dealership’s budget. He should also be aware of the manufacturer’s warranties and disclaimers, as the department will deal with these matters on a regular basis. In addition to these basic tasks, it is important for the manager to address customer concerns and maintain a high Customer Service Index (CSI), which is the universal customer satisfaction scoring system for car dealerships.
For someone to become an automotive service manager, a working knowledge of car parts and basic automobile functions is important. Some managers were technicians at one point, or at least they were service consultants. Without this type of prior experience, many dealerships will not consider a management candidate in this department.
While a degree is usually not necessary, having one can be helpful when pursuing this career path. A business degree or equivalent years of sales or management experience is usually required. Likewise, an associate degree or certification in automotive services is a plus.
For those with little experience in either field, the best course of action is to seek out a position as an automotive service consultant, which is sometimes also called a service consultant. Consultants deal with customers and gain hands-on experience in a car dealership. It’s a good place to expose yourself to the department’s terms of service and functions. To work towards management, consultants can take courses in business and automotive technology to expand their knowledge and make them more marketable.
As with any management position, experience is the most important factor in becoming an automotive service manager. Maintaining high levels of CSI with clients, having a consistent work record, and regularly working to improve yourself are factors that can help someone get hired. Getting a foot in the door at a dealership and proving your worth are often the first steps.
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