Bill collectors, also known as collection agents, help with the collection of overdue accounts and the settlement of financial debts. To become a bill collector, one must have a high school diploma, accounting and finance background, and strong communication skills. The need for quality collectors will continue to grow as households struggle with debt. Opportunities are available through local businesses, contract work, and remote offices.
If you want to become a bill collector, there are many opportunities to do so. Collectors, also known as collection agents, debt consultants, credit managers or jumpers, are professionals who work with businesses and individuals to help with the collection of overdue accounts and the settlement of financial debts.
To become a bill collector, you must meet certain general requirements. Bill collectors should have achieved a minimum of a high school diploma, with many employers preferring some post-secondary education or customer service experience. A solid background in accounting and finance is a must to become a bill collector. It is also important to have general telecommunications and computer skills needed to process information in a timely manner and update bills to reflect payments received.
In addition to solid educational and work experience, bill collectors must possess certain personality traits to be successful and handle the day-to-day tasks of working with people to improve their accounts. The most important skill is being an effective oral and written communicator, as well as being comfortable talking to all types of people in stressful situations, including dealing with angry consumers. Having a “thick skin” and perseverance is vital in dealing with difficult accounts.
Many households are struggling to maintain their debt as a whole, so the need for quality collectors will continue to grow to collect past due bills from consumers. To become a bill collector, it’s important to consider that consumers have a variety of debts stemming from rising housing, healthcare and energy costs. The most effective bill collectors are able to treat consumers with professionalism and empathy, even when dealing with irate people who are not paying their debts.
Becoming an account collector is usually just a matter of contacting local businesses that have in-house customer service or accounts receivable departments and asking about employment. There are also opportunities to work on a contract basis, helping to locate debtors who have moved without providing forwarding address information, otherwise known as bypass tracking. Many collection agents also do work from home offices or third-party call center companies around the world.
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