To become a network support technician, one needs a bachelor’s degree, experience in IT, and knowledge of various computer systems. Formal training in information technology or computer science is recommended, and certification in networking technologies is beneficial. Familiarity with popular networking technologies and customer service skills are also important. Applying for related job openings can lead to advancement opportunities.
A network support technician is a technical professional who works in an information technology (IT) department. These occupations support, maintain, and repair network systems for an organization and also train users on how to use software and related systems. To become a network support technician, you will typically need at least a bachelor’s degree, experience in your career field, and in-depth knowledge of various computer systems.
While there are no formal educational requirements, consider obtaining formal training or a bachelor’s degree in information technology, computer science, or a related discipline to become a network support technician. Almost all post-secondary schools have programs that offer a degree or diploma in networking technology or a program that encompasses the networking skills needed to become a network support technician. Many people looking to become a technician will also pursue a postgraduate degree to help round out their experience and resumes.
Typically, you want to find job opportunities in occupations related to computers or networking. Even if you find part-time retail employment in a store’s computer or electronics department, it could help you become a network support technician in the future. Employers are more likely to hire people with previous computer or networking experience, even basic knowledge. Retail experience can also impress an employer, because these types of jobs often require customer service experience. Since a network support technician works with end users and customers, good customer service skills are generally required for this occupation.
Familiarizing yourself with several popular networking technologies will likely help as well. Most employers have integrated systems involving multiple network technologies that need to communicate and work together. The more popular products and software you understand, the better your job opportunities. You will likely learn many networking concepts and systems throughout your education, but you will also spend time researching and working with other popular networking technologies.
Getting certified in one or more networking technologies is generally a good idea. As organizations continue to store large amounts of critical information on their own networks, credentials relating to networking and networking systems show an employer that you are qualified to support networks. Network security is a top priority for most employers.
Typically, you should apply for network support technician jobs even though the position requirements call for several years of experience. You can also apply for related job openings like computer repair, help desk or computer server technician. Some of these professions do not require previous experience and may offer advancement opportunities to become a network support technician for the employer.
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