Basic administrative skills like telephone, computer, and customer service are necessary, while others can be learned on the job or through continuing education. Public libraries and community colleges offer free or low-cost training. Transferable management skills can be gained through food service or retail jobs, volunteering, or college campus work. A strong resume highlighting technology skills, teamwork, and ability to handle multiple responsibilities is important.
Some of the most basic administrative skills, including the telephone, computer, and customer service, are skills you should already know. Others can be learned on the job or through continuing education through seminars and basic business courses. In the US, public library systems often have free computer classes that teach basic usage and provide resources for additional practice and training. Introducing your new management skills to a potential employer involves building a resume that showcases them effectively.
If you’ve worked in food service or retail, you can probably answer the phone, prioritize your duties, and efficiently help customers. Managerial experience means you can be familiar with payroll and time keeping. Executive assistants are expected to organize trips and set up meetings for their bosses, something you may have done for yourself or someone else. These are transferable management skills, often referred to as soft skills, that you can learn anywhere and use to build your resume.
An entry-level office position usually requires candidates to be familiar with office equipment such as fax machines, copiers, and telephone systems. In college, students can work in campus offices and become familiar with these types of administrative skills. Ask for additional responsibilities and look for on-the-job learning opportunities. Volunteering for office work in whatever organization you belong to can also be another way to gain experience.
Most people in the 2000s grew up with computers, but if not, you’ll need to learn computer-based administrative skills to stay competitive. Public libraries in the US can provide basic computer training for adults at little or no cost. Community colleges are also good sources for business skills courses and seminars, both in the classroom and online, and financial aid is often available. Check that the school is properly accredited and has a good record of placing graduates, if they offer professional assistance.
College seminars and courses in business and administrative skills for secretaries, receptionists, and executive assistants help current professionals stay sharp and train newcomers. Computer programs, customer service and human resources regulations are some of the programs offered. Classes can be expensive, so if you’re currently employed, check to see if your company offers assistance. Many companies do this for employees who plan to use their expertise within the company.
When you’ve acquired enough administrative skills to seek employment as an office professional, you’ll need a resume that showcases your accomplishments. Employers want workers who are good team players, have strong technology skills, and are able to handle multiple responsibilities. Read the job advertisement carefully and adapt your resume accordingly. Emphasize your best qualities that fit the position you seek.
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